Terms and Conditions
Thank you for using Errand.ng! These Terms of Service (“Terms”) govern your use of the Errand.ng services, including our website, our mobile applications, and any websites (or portions thereof) or mobile applications that are operated by Errand.ng (the “Services”), and are entered into by you and Exponential Impact Integrated Company Limited. (d/b/a Errand.ng), a Nigeria incorporation (“Errand.ng”).
The Services comprise a platform that presents you the opportunity for which you can engage to send your products, goods, packages or items through our Errand Associates (EA) from your store, location, office or warehouse to any location within our coverage areas in Nigeria. In some cases, picking, packing or delivery services may be performed by third parties including a retailer, an Independent Errand Partner (IEP) or third party logistics provider (collectively, “Third Party Providers”).
When you use the Services, you authorize the delivery of those products, goods, packages or items from and to any point you select. Unless otherwise specified, you acknowledge and agree that Errand.ng is acting as your agent in picking, packing and/or delivering goods own by you to your indicated persons/locations.
You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and Errand.ng, Errand.ng does not form any employment or agency relationship with you and does not hold title to any products, goods, packages or items, that you indicated through the Services.
1. YOUR USE OF THE SERVICES
Errand.ng grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms and our policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that we provide for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of our Services), and you may not interfere or attempt to disrupt our Services.
Some parts of our Services may allow you to upload or submit content (such as text, images, video, lists, links, and other materials). You retain all rights in any content that you upload or submit, and are solely responsible for that content. You grant Errand.ng a non-exclusive, royalty-free, worldwide, transferable, sub-licenseable license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, and distribute any such content for the purposes of operating, providing, and improving the Services. Errand.ng may, in its sole discretion, remove or take down any content that you upload or submit to the Services for any reason, including violation of these Terms or any other policies.
You may have the option of accessing the Services through downloadable software and this software may update itself automatically on your device. Some software or portions of software, in our Services may be governed by open source licenses. In that case, we will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open source license will control but only with respect to the software, or portion of the software, to which it applies.
If you are using Errand.ng on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
In order to use the Services, you may need to create a register as a user. You agree that you are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your password and other account information secure. Errand.ng reserves the right to decline orders, refuse partial or full delivery, terminate your registration, and/or cancel your service request at any time in its sole discretion.
We are constantly modifying and improving our Services. We may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide us with any feedback on or comments regarding the Services, you grant Errand.ng the right to use such feedback or comments for any purpose without restriction or payment to you or any agent.
2. ERRAND.NG COMMUNICATIONS
By registering as an Errand.ng user on our website, you agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Errand.ng, its affiliated companies and/or our Independent Errand Partners (IEP), including but not limited to communications concerning your service request through your registration on the Errand.ng platform. If you do not wish to receive promotional emails, text messages, or other communications, you may opt out of such communications at any time in by sending an email to email@example.com or call 01 2933213 or 0809 111 2569 or 0806 406 6163.
3. THIRD-PARTY PRODUCTS AND CONTENT
You agree that Errand.ng does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services. If you request for our Services, use or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that Errand.ng will have no liability based on such engagement, use or access.
4. SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS
The services are provided “as is” and “as available.” to the maximum extent permitted by applicable law, errand.ng disclaims all representations and warranties, express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, errand.ng makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services, any services provided by Independent Errand Partner (IEP) or third party providers, or that the services will be uninterrupted or error-free, errand.ng does not guarantee the quality, suitability, safety or ability of user, third party providers, or retailers. You agree that the entire risk arising out of your use of the services, any services provided by independent errand partner or third party providers, or any service requested by you or delivered to you, remains solely with you.
You agree that neither errand.ng nor its affiliates, retail partners, independent errand partner, licensors, or suppliers is responsible for the fitness or conduct of any errand.ng associates nor its affiliates, retail partners, independent errand partner will be liable for any claim, injury or damage arising in connection with the acts or omissions of any third party provider.
If you have a dispute with any of Errand.ng Errand Associates or its Independent Errand Partner or Third Party Providers, you agree to release Errand.ng (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners and licensors) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.
5. LIMITATION OF LIABILITY
In no event shall errand.ng (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) be liable to you for any incidental, special, punitive, consequential, or indirect damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by the services, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with the services, or these terms, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages.
In no event shall errand.ng (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) be liable for any indirect, special, punitive, incidental, exemplary and/or consequential damages (including, but not limited to physical damages, bodily injury, death and/or emotional distress and discomfort) arising out of your use of the services, any services provided by personal shoppers or third party providers, or any products requested by you or delivered to you, even if we or our agents or representatives know or have been advised of the possibility of such damages.
Errand.ng, its affiliates, retail partners, licensors, will not be liable for aggregate liability for all claims relating to the services, any services provided by personal users or third party providers, or any services requested by you or delivered to you for more than the greater of n1,000.00 (one thousand naira only) or the amounts paid by you to errand.ng for the past 12 months of the services.
This provision applies to the maximum extent permitted by applicable law.
You agree to defend, indemnify and hold harmless Errand.ng and its officers, directors, employees, agents, shareholders, affiliates, and retail partners (each, an “Indemnified Party”) from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation.
7. Disputes & Arbitration
If you have a dispute with Errand.ng arising out of your use of the Services, this Section 9 applies. You agree to contact us first and attempt to work out any such dispute amicably.
For residents of Nigeria, you agree to the following mandatory arbitration provisions:
Mandatory Arbitration: If we are unable to work out a solution amicably, both you and Errand.ng agree to resolve any disputes arising out of your use of the Services or these Terms through binding arbitration or small claims court.
Class action waiver: to the extent permissible by law, all claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective action, or non-paga representative proceeding (collectively “class action waiver”). The arbitrator may not consolidate more than one person’s claims or engage in any class arbitration. You agree that, by entering into these terms, you and errand.ng are each waiving the right to a trial by jury or to participate in a class action.
In any lawsuit in which (1) the complaint is filed as a class action, collective action or non-PAGA representative action; and (2) the civil court of competent jurisdiction in which the complaint was filed finds the Class Action Waiver is unenforceable (and such finding is confirmed by appellate review if review is sought), the Class Action Waiver shall be severable from this Agreement and in such instances, the class action, collective action and/or non-PAGA representative action must be litigated in a civil court of competent jurisdiction and not as a class, collective or non-PAGA representative arbitration.
Paga waiver: to the extent permissible by law, there will be no right or authority for any dispute to be brought, heard, or arbitrated on a group basis or in any action in which a party seeks to represent other individual(s) in a private attorney general action (“paga waiver”). Paga claims may only be arbitrated on an individual basis.
In any lawsuit in which (1) the complaint is filed as a private attorney general action seeking to represent any individual(s) other than the named plaintiff; and (2) the civil court of competent jurisdiction in which the complaint was filed finds the PAGA Waiver is unenforceable (and such finding is confirmed by appellate review if review is sought), the PAGA Waiver shall be severable from this Agreement and in such instances, the private attorney general action must be litigated in a civil court of competent jurisdiction and not as a private attorney general arbitration.
Notwithstanding any other clause contained in this Agreement, any claim that all or part of the Class Action Waiver or PAGA Waiver is invalid, unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The Class Action Waiver and PAGA Waiver shall be severable when a dispute is filed as an individual action and severance is necessary to ensure that the individual action proceeds in arbitration.
Opt-out of Mandatory Arbitration: You can decline this mandatory arbitration provision within 30 days of accepting these Terms by emailing us at firstname.lastname@example.org with your first and last name and stating your intent to opt-out of the arbitration provision. Note that opting out of this arbitration provision does not affect any other part of these Terms, including the provisions regarding controlling law or in which courts any disputes must be brought.
The arbitration will be held in the Nigeria County where you live or work, Lagos State or any other location we mutually agree upon in writing.
You can stop using the Errand.ng Services at any time and without notice to us. Similarly, we may terminate access to the Services to you or any other users or stop offering the Service at any time without notice. In the event of Termination, Section 1 and Sections 3-12 survive and continue to apply to you.
9. Controlling Law
These Terms will be governed by the laws of Lagos State, without respect to its conflicts of laws principles. Any claims arising out of or relating to these Terms or use of the Services that are not subject to Section 9 (Disputes & Arbitration) of these Terms shall be brought exclusively in the federal or State courts of Nigeria, and you and Errand.ng consent to the personal jurisdiction of those courts.
10. Entire Agreement & Severability
These Terms, subject to any amendments, modifications, or additional agreements you enter into with Errand.ng, shall constitute the entire agreement between you and Errand.ng with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.
11. No Waiver
Errand.ng’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.
You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Errand.ng may assign its rights, licenses, and obligations under these Terms without limitation.
13. Changes to the Terms
We may make changes to these Terms from time to time. When we do so, we will post the most current version of the Terms on our website and, if a revision to the Terms is material, we will notify you of the new Terms (for example, by email or a notification on our Services). Changes to these terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Services.
14. Copyright Policy
Errand.ng respects the intellectual property rights of others and has implemented a copyright policy in accordance with the Nigeria Copyright Act and other relevant laws. Errand.ng will respond to valid notices of copyright infringement and reserves the right to terminate any users, at our sole discretion and without notice, who repeatedly infringe copyrights or other intellectual property rights of others.
If you believe any content posted or made available on the Errand.ng Services constitutes infringement of your copyright rights, you may send a written notice of infringement to Errand.ng’s designated Copyright Agent using the contact information listed below. In your notice, please specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the owner of the copyright in question or a person authorized to act on behalf of the owner of the copyright; (b) a description of the claimed infringing material as well as identification of the claimed infringing material, including the location of such material on the Errand.ng Services (e.g., the URL of the claimed infringing material if applicable or other means by which we may locate the material); (c) complete contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address; (d) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.
ATTN: Copyright Agent
1, Towry Close, Off Idejo Street,
15. Contact Information
If you have any questions, complaints, feedbacks or comments about the Services, please contact us at:
ATTN: Copyright Agent
1, Towry Close, Off Idejo Street,
For customer service inquiries visit our Help Centre.